Privacy Policy

Syntra (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect:

• Account and contact information: email address, username, and similar details when you register or make a purchase.
• Transaction information: purchase history, payment method (e.g. card type), and delivery details necessary to fulfill orders.
• Technical and usage data: IP address, browser type, device information, and how you use our site (e.g. pages visited), which may be collected via cookies or similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process orders and deliver products.
• Communicate with you about your account, orders, and support requests.
• Improve our website, products, and services.
• Comply with legal obligations and protect our rights.

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Payment processors and other service providers necessary to operate our business (under strict confidentiality and data-protection agreements).
• Law enforcement or other authorities when required by law or to protect our rights and safety.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to remember preferences, analyze site traffic, and improve your experience. You can adjust your browser settings to limit or block cookies; some features may not work fully if you do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Payment card details are handled by our certified payment providers and are not stored on our servers.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal data, or to object to certain processing. To exercise these rights or ask questions about your data, contact us via our Discord server or the support options on our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. We encourage you to review this page periodically.

8. Contact

For privacy-related questions or requests, contact us through our Discord server or the support channels listed on our website.